FAQs for the 2021 Virtual Film Series at Cine Gear 


Q: I signed up but I don’t see my credentials to log in. Where are they? 

A: Your credentials were emailed to the address you provided when you registered for the festival.  First, check your spam and “promotions” folders. If you still do not see it, fill out this form to reset your password.


Q: Where do I download the app?  

A: The apps (iOS and Android) can be found in your app store. Click here to access the Android app. Click here for the link to the iOS app.


Q:  Can I watch this on a browser?

A:  Yes!  Here’s the link to the browser player. Use the credentials emailed to you to log in. If you have any issues, try clearing your cache or playing from an incognito window. Reach out to us at filmseries@cinegearexpo.com with any questions.


Q: How do I use the app?

A: Please visit our instructions page for steps on using the app.


Q: How much does access to the VOD player cost?

A: It is free!


Q: Where can I see the list of films that will be in the festival?

A: Please visit our 2020 Film Series Finalists page to see the films you will find on the VOD player.


Q:  I can log into the app, but  I don’t see anything other than a blank page.

A: Click the “On Demand” option in the top left of the window.


Q: I still need help, how can I contact you?

A: You can email us at filmseries@cinegearexpo.com, or call (248) 229-0309 for support.


Q: What other virtual events is Cine Gear hosting?

A: Visit our On-Air page to learn more about our other virtual events.


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